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Accessibility statement

This website should work for everyone, including people who use assistive technology. Here is what we have done, what still needs work and how to tell us about a problem.

Many people who visit this site live with disability, or are looking for support for someone who does. The site has to work for them. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

What we have built in

  • Text size and contrast controls. The bar at the top of every page lets you make text larger and switch to high contrast. Your choice is remembered as you move around the site.
  • Keyboard access. You can reach every link, menu, tab and form field with a keyboard alone, and you can see which item is selected.
  • Alt text. Photos have written descriptions for screen reader users. Decorative images are hidden from screen readers so they don't add noise.
  • Clear structure. Pages use proper headings and lists, so screen reader users can jump between sections.
  • Labelled forms. Every form field has a visible label. Error messages say what went wrong and how to fix it.
  • Plain English. We write in short sentences and explain NDIS terms when we use them.
  • Works on any screen. The site adjusts to phones and tablets, and you can zoom to 200% without losing content.

Known limits

We know some parts of the site are not yet as accessible as we want:

  • Documents you upload to us, or that others send us, may not be accessible. We can't fix those, but we can read them out or talk them through with you.
  • Maps come from a third party and can be hard to use with a keyboard or screen reader. Each listing also gives the suburb and nearby places in text.
  • Easy Read versions of our pages are not on the site yet.

Easy Read and other formats

If anything on this site is hard to use or understand, we will give it to you another way. Easy Read is available on request. You can also ask for:

  • large print
  • a phone call where we talk you through the page
  • a Word version of a page or form
  • help filling in a referral or enquiry form over the phone

Call 1300 822 333 or email admin@trailblazercommunitycare.com and tell us what you need.

Help to contact us

If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service. Phone 133 677 for TTY, or 1300 555 727 for Speak and Listen, then ask for 1300 822 333.

If you need an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to call us.

Tell us about a problem

If something on this site doesn't work for you, please tell us. Let us know the page and what happened, and what device or assistive technology you were using if you know. We will reply within 12 to 24 hours and fix what we can.

You can also use our feedback and complaints page. If you aren't satisfied with how we respond, you can contact the Australian Human Rights Commission about disability discrimination.

Talk to a registered nurse-led team

Call 1300 822 333 or send a referral. We reply to every enquiry within 12 to 24 hours.

Make a referralCall 1300 822 333See available rooms

Asking a question does not commit you to anything.

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