NDIS and DVA referrals
Make a referral
Refer yourself, someone you care for, a client or a veteran. Pick the form that fits, tell us what you know, and we will get back to you within 12 to 24 hours.
Send your referral
Choose the tab that fits and fill in what you can. Required fields are marked.
If someone is in danger or needs urgent medical help, call 000. This form is not monitored around the clock.
Who can make a referral
Anyone can make a referral to Trailblazer Community Care. You can refer yourself, a family member or someone you support at work. Veterans can be referred for DVA nursing and personal care. Fill in the form above and we will contact you within 12 to 24 hours. If you would rather talk it through first, call 1300 822 333.
The form has three tabs. Choose the one that matches who you are, not the service you think the person needs. We can work out the right support together.
You don't need a letter or a professional to refer you. Referrals usually come from one of these people:
- participants referring themselves
- family members, carers and guardians
- support coordinators and plan managers
- NDIS local area coordinators and early childhood partners
- hospital discharge planners, social workers and allied health professionals
- GPs, specialists and community health teams
- veterans, war widows and widowers, or their families
If you are referring someone else, please check they know about it and agree first. The section on consent below explains why.
The three ways to refer
Family or self referral
Use this tab if you are the participant, or a family member or carer helping them. Tell us what is happening now and what you would like to change. Rough answers are fine. If you don't know the NDIS number or how the plan is managed, leave it blank and we will work it out with you on the phone.
Professional referral
Use this tab if you are referring as part of your job, for example as a support coordinator, discharge planner or allied health clinician. There is space for clinical notes and you can attach documents. If the person has clinical needs such as a PEG, catheter, stoma or complex wounds, say so here. Our registered nurse reviews those referrals so we can tell you early whether we can safely support the person.
DVA referral
Use this tab for veterans and war widows or widowers who hold a DVA Gold or White Card. You can refer for community nursing or personal care. Include the treating doctor's details and whether a GP or hospital referral has already been written.
Trailblazer is on DVA's Panel of Community Nursing Providers for both community nursing and personal care. If you're eligible and DVA approves your care, DVA pays us directly, so you won't receive a bill. Our DVA services page lists the areas our contract covers.
What to have ready
You can send a referral with only a name and a phone number. The more you can tell us, the faster we can give you a useful answer.
- The person's name, date of birth and contact details
- Your details and your relationship to the person
- NDIS number, if they have one
- How the plan is managed: self, plan or NDIA managed
- The supports they need, in your own words
- How soon support is needed, and any hospital discharge date
- Current diagnoses, medications or clinical needs (professional referrals)
- Recent reports or plans you can attach (professional referrals)
- DVA file number and card type (DVA referrals)
- Treating doctor's name and practice (DVA referrals)
Please don't hold back a referral because something is missing. We would rather start the conversation now.
What happens after you send it
We reply
A member of our team contacts you within 12 to 24 hours to confirm we have the referral and ask any questions.
Free consultation and needs assessment
We talk with the person and the people who know them well about daily routines, health needs and goals. Clinical needs are reviewed by our registered nurse.
A plan and a start date
If we are a good fit, we agree a care plan, match a support team and set a start date. You get a service agreement to read before anything begins.
Supports begin
We check in early and review the plan regularly, or sooner if anything changes.
If we are not the right provider for someone, we will say so plainly and, where we can, suggest where to look next.
For urgent referrals, such as a hospital discharge in the next few days, send the form and then call 1300 822 333 so we can prioritise it.
A few things we don't do
We don't provide support coordination or plan management, and we don't provide Specialist Disability Accommodation (SDA). If you need a coordinator, ask the NDIA or your local area coordinator about funding for one in the plan.
No provider can approve NDIS funding. That decision belongs to the NDIA. If a provider tells you they can get your funding approved, be careful. What we can do is explain how supports are usually funded and work within the plan the person has.
Privacy and consent
A referral usually includes health information, so we treat it with care. Before you refer someone else, make sure they agree, or that you have the authority to act for them, for example as a guardian. The professional form asks you to confirm consent before you submit.
We use referral details only to assess the referral and contact you about it. Forms are sent over a secure connection and stored on an Australian-hosted server. Clinical referrals go to a separate inbox that only the intake and clinical team can read. Our privacy policy explains how we collect, store and share personal information, and how to ask to see or correct it.