Service areas
Where we work in South East Queensland
We support people in Logan, Ipswich, Brisbane and Redland Bay. Our two supported homes are in Waterford West, and our in-home and community supports travel to you.
Trailblazer Community Care works across four regions of South East Queensland: Logan, Ipswich, Brisbane and Redland Bay. Every service we offer, including our DVA nursing and personal care, is available in all four. The one exception is where you live if you choose supported accommodation, because our two homes are both on Logan Reserve Road in Waterford West.
What you can get in every region
The supports below are the same wherever you live in our four regions. What changes from place to place is the local hospital, the transport and the places you might want to go.
Supported accommodation
SIL, ILO and MTA in our two Waterford West homes, plus short term stays and respite. People move in from all four regions.
Core supports
Personal care, help around the house and support to get out into the community, at home or out and about.
High intensity and complex care
Support from trained workers with registered nurse oversight for needs such as enteral feeding and catheter care.
NDIS community nursing
Wound care, continence, diabetes management and injections, delivered at home by nurses.
DVA services
Community nursing and personal care for veterans, war widows and widowers.
We do not provide Specialist Disability Accommodation (SDA), support coordination or plan management in any region. If you need one of those, your NDIS planner or local area coordinator can point you to someone who does, and we are happy to work alongside them.
How we confirm coverage before anything starts
The honest answer to "do you come to my suburb?" is usually yes, but we check before we promise. Each region covers a lot of ground. Brisbane alone runs from the bay to the western ranges, and a support worker who can reach Springwood easily may not be the right person for a 7am shift in Rosewood.
So at your first conversation we ask where the support will happen, how often and at what times. We then check that we have trained staff who can reliably get there, and we tell you plainly if we can't. You hear this before you sign a service agreement, not after.
There's no set travel limit in any of our four regions. If we have trained staff who can reliably reach you, we'll take the referral.
We charge provider travel on shifts shorter than 4 hours. Shifts of 4 hours or more don't carry a travel charge. You'll see this in your service agreement before support starts.
Your plan has to fund the supports you want. No provider can approve NDIS funding, and if a provider tells you they can get your funding approved, be careful.
Get in touch
Call 1300 822 333 or send a referral. We reply within 12 to 24 hours.
Tell us where and when
Your suburb, the supports you need and the times that suit you.
We check our coverage
We confirm we can staff your supports reliably, or tell you if we can't.
Agree and start
We set up a service agreement and a start date with you.
Which areas does Trailblazer Community Care cover?
We work in Logan, Ipswich, Brisbane and Redland Bay in South East Queensland. That covers our supported accommodation, NDIS core supports, high intensity care, community nursing and DVA services. Exact suburbs and travel limits are confirmed at your first conversation, so tell us where the support will happen and we will give you a straight answer.
Are your supported homes in every region?
No. Both homes are on Logan Reserve Road in Waterford West, in the City of Logan. People from Ipswich, Brisbane and Redland Bay can move in, and we can talk through what the move would mean for your routines, family visits and appointments. You can see current rooms on our vacancies page.
I live just outside these regions. Can you still help?
Possibly. Call us or send an enquiry with your suburb and what you need. If we can't staff it reliably we will say so, rather than start supports we can't keep up. We may be able to suggest where else to look.
Can I change regions and keep the same provider?
If you move within our four regions, we will look at keeping your supports going. Your support team may change if different workers can reach the new address more reliably. Let us know early so we can plan the handover and keep your routine steady.
- LoganHome of our two Waterford West supported homes, with in-home supports, nursing and DVA care across the City of Logan.
- Make a referralRefer yourself, a family member, a client or a veteran. Three short forms, and a reply within 12 to 24 hours.
- Quality & safeguardingOur NDIS registration, how we manage incidents and clinical risk, and your rights.
Talk to a registered nurse-led team
Call 1300 822 333 or send a referral. We reply to every enquiry within 12 to 24 hours.
Asking a question does not commit you to anything.