NDIS personal care in Logan and Brisbane

Personal care is help with the private, everyday tasks of looking after yourself: showering, toileting, dressing, grooming and getting in and out of bed. Trailblazer Community Care provides NDIS personal care in your own home across Logan, Brisbane, Ipswich and Redland Bay.

It's one of the most personal kinds of support there is, so we keep it simple. You decide how things are done. You see the same few faces. And a registered nurse, Exavier Rikonda, oversees the care plan when your health needs call for it.

What personal care includes

• Showering, bathing or a sponge wash
• Toileting and continence care
• Dressing and undressing
• Hair, shaving, skin and nail care
• Getting in and out of bed
• Mouth and denture care
• Morning and evening routines
• Help with eating if you need it

Personal care is funded through the Core part of your NDIS plan, under assistance with daily life. Your plan sets what's funded, and we'll go through it with you before we start.

If your support involves things like PEG feeding, a urinary catheter or complex bowel care, that's high intensity support. See high intensity and complex care for how we handle it, with workers trained and assessed for each task.

Your routine, your way

Some people want a shower before breakfast. Others want a slow start and a shower at night. Some like to chat; others would rather the worker just got on with it. We write your preferences into your support plan in your words, and every worker reads it before they meet you.

Dignity here is practical. It means knocking before coming in, keeping you covered, asking before touching, and letting you do the parts you can do, even when it takes longer. It also means you can say no to a worker you're not comfortable with, including asking for a worker of a particular gender, without having to explain why.

The same faces each week

Nobody wants to explain their shower routine to a new stranger every Tuesday. We build a small, regular team around you, introduce new workers before they come alone, and tell you ahead of time if your usual worker is away.

We can't promise the same person every single visit, because people get sick and take leave. What we can promise is that you'll know who's coming, and that they'll have read your plan.

Nurse oversight where health needs exist

This is where being led by a registered nurse makes a real difference. Personal care is often when changes are first noticed: a red patch on a heel, a swollen ankle, a new cough, or skin breaking down around a stoma.

Our workers know to report those changes rather than wait. Where you have health needs, Exavier reviews your care plan, sets out what to watch for, and acts on reports quickly. If you also need clinical care, such as wound dressings or diabetes checks, our NDIS community nursing service can sit alongside your personal care under one plan.

If you already receive support from us, you have an after-hours on-call number. It reaches a registered nurse or a line manager, so a worker or family member with a clinical concern always has someone to call. In an emergency, call 000.

Visit times

We support people in the morning, through the day, in the evening and on weekends. Tell us the times that suit your routine, and we'll tell you honestly whether we can staff them.

Morning visits can start from 6am.

Who comes into your home

Every worker who provides personal care must hold an NDIS Worker Screening Check, as the law requires for registered providers. They're trained in the personal care tasks in your plan before they work with you alone.

Every worker must also hold a national police check, a current first aid and CPR certificate, a driver licence, car insurance and up-to-date vaccinations.

Our quality and safeguarding page explains how we screen, train and supervise workers, and how we respond to incidents. If you're unhappy with anything, our feedback and complaints page sets out how to tell us and how to contact the NDIS Quality and Safeguards Commission.

About NDIS funding

We can't approve NDIS funding, and no provider can. Only the NDIA decides what goes in your plan. If a provider tells you they can get your funding approved, be careful. We can give you clear notes on the support you receive for your plan review.